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PC Support II

Job Number: 53349

Contract

Kansas City, MO

Posted on Jul 10, 2018

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This position is responsible for the installation, maintenance and support of desktop computing platforms, as well as installing software not distributed via the network. In addition, this position provides support and guidance to end users. • Using established guidelines and procedures, installs, upgrades, images, configures and maintains desktop hardware. • Using established guidelines and procedures, installs, upgrades, and configures desktop applications and "specialty" software, as requested and approved. • Provides technical support and guidance to end users. Guides the user through diagnostic and resolution procedures, using clear and concise instructions. • Resolves issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.

• Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system. • Working knowledge of desktop operating and networking systems. • Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment. • Communicates effectively with all levels of employees, both technical and non-technical. • Manages time effectively while assuring attention to details. • Finishes tasks accurately, completely and in a timely manner. • Works effectively in a team environment. • Makes sound decisions with general guidance. • Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment. Education/Experience • Associate’s Degree in a computer science-related field and 2 years desktop operating and networking systems OR • 4 years recent experience in desktop operating and networking systems
Windows 10 SupportEducated with Windows 10 support skills



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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.