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CNTechnical Analysis Senior Associate-05-91426205

Job Number: 51880

Contract

Los Angeles, CA

Posted on May 16, 2018

  • ·         Provides technical support and training to personal computer and PC and/or Mac network users.

    ·         Assists users in solving problems using available hardware and software tools

    ·         Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals

    ·         Installs and supports both hardware and software components for user group

    ·         Performs preventive maintenance, test and repair of equipment  

    ·         Evaluates system configuration and software to ensure effective use of hardware resources

    ·         Addresses and resolves hardware, software and customer issues

    ·         Engages users to determine their potential future business requirements

    ·         Provides positive customer experience with each customer interaction

    ·         Strong ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills - A+ and MCP preferred

    ·         Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment

    ·         Local travel to client sites

    ·         Applies good understanding of customer service techniques as required to address PCs



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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.