Job Detail


Customer Support Engineer



Posted on Nov 13, 2017

GDH Consulting is looking for a Customer Support Engineer to work onsite in Raleigh, NC.

Role & Responsibilities
  • Provide level 3 technical support for Cisco Catalyst Switching products 
  • Analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks 
  • Build moderate-to-complex lab setups to duplicate and solve customer problems 
  • Develop and deliver technical trainings to global delivery partners and other TAC teams 
  • Work with software engineering to improve product quality by filing software defects and testing fixes 
Minimum Qualifications
  • BS/BA degree required 
  • 4+ years related experience 
  • Working knowledge of layer 2 / layer 3 protocols and technologies including: 
    • Spanning Tree 
    • DHCP 
    • Multicast 
    • QoS 
    • VLAN and VTP 
    • Etherchannel 
    • VSS 
    • SPAN / RSPAN 
  • Experience troubleshooting network or application performance issues 
  • Ability to communicate effectively both verbally and in writing 
Desired Skills
  • Software scripting (Python, Perl, JavaScript) 
  • Hands-on experience with Cisco Catalyst Switches (6800, 6500, C4500, C3850/3650) 
  • Cisco Express Forwarding (CEF) 
  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft), 
  • Customer Support experience is preferred 
  • Cisco Certifications: CCIE, CCNP

GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.