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Technician, IT Support - United States

Contract

Seattle, WA

Posted on Nov 10, 2017

Supports the Corporate IT Business community, providing first level dispatch, second level support, and assists management team with day to day operations of the group. Receives, assesses, troubleshoots, and escalates support requests. Principal responsibilities include:
- Understand concepts of Voice/Telecom systems. Voice Messaging system and deploy new phone and voice mail extensions
- Use Call Tracking systems to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution
- Understand networking concepts (wired and wireless), protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)
- Support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments
- Under supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments Communicate highly technical information to both technical and nontechnical employees
- Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. - Serve as a front line interface to users
- Working knowledge of installing, troubleshooting, configuring, and repairing Windows client/server and/or Unix client/server (Linux, Solaris, AIX, etc.) Operating Systems in both desktop and lab environments
- In offices outside the US, responsibilities may include: Manage all local IT EMC Equipment in ITAM (Asset Management) and the global AM database, Consult with GREF or Real Estate in preparation of cabling and design of Facility Projects

Supports the Corporate IT Business community, providing first level dispatch, second level support, and assists management team with day to day operations of the group. Receives, assesses, troubleshoots, and escalates support requests. Principal responsibilities include: - Understand concepts of Voice/Telecom systems. Voice Messaging system and deploy new phone and voice mail extensions - Use Call Tracking systems to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution - Understand networking concepts (wired and wireless), protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.) - Support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments - Under supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments Communicate highly technical information to both technical and nontechnical employees - Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. - Serve as a front line interface to users - Working knowledge of installing, troubleshooting, configuring, and repairing Windows client/server and/or Unix client/server (Linux, Solaris, AIX, etc.) Operating Systems in both desktop and lab environments - In offices outside the US, responsibilities may include: Manage all local IT EMC Equipment in ITAM (Asset Management) and the global AM database, Consult with GREF or Real Estate in preparation of cabling and design of Facility Projects


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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.