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Repair Services Associate I
EVM - RSI Job Description:
• Position Purpose
Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.
o Services customer product, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, cleaning, testing, and final inspections.
o Records work performed in the form of symptom codes and parts replacement reasons.
o Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.
o Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.
o Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving limited number of factors.
o Learns policies and procedures, and applies them in routine activities.
o Follows ISO procedures and other documented work instructions to accomplish designated work tasks
o Complies with all required safety practices, and regulations. Including wearing proper PPE as required.
o Any other tasks as assigned by the leadership team.
o Cell phone repair experience a plus.
o Basic computer skills.
o Able to stand for extended periods of time.
o Language Skills: English skills, reading, writing, and the ability to follow verbal instruction
o Able to routinely lift up to 35 pounds.
Shift Type: Shift Type
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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, national origin,
age, disability, genetic information, veteran’s status or any other category protected by
law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable
state and local laws governing nondiscrimination in employment in every location in which
the company has facilities and/or employees. This policy applies to all terms and conditions
of employment, including recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, benefits and training.