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Customer Support Technician 1

Contract

Draper, UT

Posted on Sep 11, 2017

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PRINCIPAL DUTIES AND RESPONSIBILITIES 
• Create, research and update service requests. • Route service requests to appropriate product support teams. • Interface with Global support teams and Field personnel. • Inspect and influence global process alignment for incident management. • Implement escalation procedures as required. • Ability to work in a dynamic and changing environment. • Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. • Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams. • Performs other duties as required. 

SKILLS 
• Customer Service skill. 
• Communication skills (verbal and written). 
• Interpersonal skills. 
• Organizational skills. 
• Ability to work in a team environment. 
• Able to adapt to change. 
• Strong computer skills.   
• English Language plus additional language required. 
• Social Media skills 

Education Required: Second/Third Level education or certification Experience Required: 1-2 years relevant experience, or equivalent  


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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.