Job Detail


Systems Administrator I - Help Desk


Atlanta, GA

Posted on Jul 14, 2017

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Job Description:

Installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability.  Responsibilities include:


  • Diagnoses hardware and software problems, replace defective components.
  • Performs data backups and disaster recovery operations.
  • Plans, coordinates, and implements network security measures in order to protect data, software, and hardware.
  • Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use.
  • Performs routine network startup and shutdown procedures, and maintain control records.
  • Designs, configures, and tests computer hardware, networking software and operating system software.
  • Monitors network performance to determine whether adjustments are needed.
  • Escalates problems to vendor and/or developer for advanced debugging or software correction.
  • Evaluates of new technologies or solutions to improve service and efficiency of systems.
  • Prepares user instructions and documentation for the installation and operation of software and software upgrades.
  • Promotes inter agency cooperation by assisting DPS with the Enforcement systems used on HOT roadways: ELSAG, LPR, DPS Laptops, etc.
  • Lead administrator on the agency’s physical security systems. Including cameras, DVRs, auditor of the badging system hosted by GBA.


Job Requirements:
  • Ability to troubleshoot hardware and software problems and develop solutions.
  • Knowledge of the principles and practices of information technology.
  • Ability to provide on-site and/or remote technical support.
  • Knowledge of backup and recovery procedures.
  • Ability to perform backup and recovery procedures.
  • Knowledge of information technology security policies and procedures.
  • Knowledge of the basic functions and operations of the agency.
  • Ability to improve operational efficiency.
  • Ability to maintain documentation and logs.
  • Knowledge of agency network control procedures.
  • Ability to assist in the configuration of computer networks.
  • Ability to test new hardware and software.
  • Ability to install and maintain network components, computer hardware and applications.
  • Knowledge of agency and enterprise wide information technology systems.
  • Ability to test network components/applications.
  • Ability to determine function needs and system requirements.
  • Ability to evaluate existing systems and network and make recommendations.
  • Knowledge of vendor contracts.
  • Knowledge of current trends, standards and procedures.
  • Ability to stay abreast of technology changes and trends.
  • Ability to research current hardware/software technologies.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures.
  • Ability to communicate both orally and in writing.
  • Ability to prepare and/or assist in preparing instructions and manuals for target audience.
  • Ability to develop project plans.
  • Ability to identify customer needs and determine solution.
  • Problem solving skills.
  • Customer service skills.
  • Ability to research and make recommendations.
  • Ability to determine function needs and system requirements.
  • Ability to develop solutions based on analysis.
  • Ability to evaluate existing systems and understand their structure and component parts.
  • Ability to analyze data and test results.
  • Ability to evaluate operations for efficiency and effectiveness.

·         Interacts with all levels of personnel in a way that promotes respect, encourages cooperation and contributes to excellent performance. (Performed by all incumbents)

·         Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers.

·         Maintains a high level of technical job skills by attending and completing various seminars and training courses and reading appropriate literature. Communicates this knowledge to others as required.

·         Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related seminars, conferences and the like. Applies pertinent new knowledge to job.

·         Must obtain prior approval from management for compensatory time and must ensure appropriate time tracking for IT and law enforcement tasks.

·         Other duties as assigned by Management

Minimum Qualifications:
Bachelor’s degree in a related field and one year of related experience


Associate degree in a related field and three years of related experience


Five years of related experience


One year at the lower level or position equivalent.


GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.