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Contact Center Support Engineer w/Genesys

Contract To Hire

Tulsa, OK

Posted on Jul 13, 2017

Contact Center Support Engineer w/Genesys

Prior experience with Genesys platform with any of these components:
o   Framework
o   Genesys Voice Platform (GVP)
o   SIP Server
o   ORS and/or URS
o   Workforce Management (WFM)
o   Genesys Interactive Recording (GIR)
o   eServices
o   Outbound Dialer

-Strong analytical / troubleshooting skills
-Good interpersonal and communication skills and customer service orientation
-This role will probably have more of a production support orientation



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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.